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21 March 2015

How To Order From The Japanese Lush Kitchen

As I mentioned in my review of the recent Hanami Scrub, wading out into the waters of the Japanese Lush Kitchen can (and no doubt will) be a very expensive game. Most avid collectors and big fans are already finding themselves swamped with the weekly bombardment of products streaming from the UK Kitchen. Branching out into international territory not only means that your collection could increase ten-fold, but it will most likely mean your monthly spendature may take an increased hike as well. 

Having said all of this, there are obviously many positive side-effects of buying abroad. For starters, the Japanese Kitchen often has repeats of products that have come out in the UK - this means that those unfortunate enough to miss out the first time, have another chance to get them. Secondly, Lush Japan also seems to have a better stock of the products available so you have a better chance of getting what you want (even if you have to wait a couple of days during the ordering process). Finally, they sometimes offer products (such as the aforementioned scrub) that are only available in their country, so collectors and fans have an opportunity to pick up things that they know will not be making an appearance in the UK anytime soon.  

As ordering abroad can be a nerve-wrecking and occasionally risky operation, I thought I would give a detailed 'how to' for anyone interested in making future orders from Lush Japan. As a quick disclaimer before we get started, I should point out that ordering from Japan will be more expensive than ordering from the UK and requires a good deal of patience. Furthermore, there might be times when you're unlucky during the ordering process and a product will sell out before your order has been fully processed - it is best that you place your order as soon as you can to avoid this happening and just accept that there will be times when this might occur. 

Let's begin!

Firstly, you will need to load up two sites: the Lush Japan Site and a website called: 



It's a good idea to type 'Lush Japan' into google because then it comes up with the option to 'translate this page'. You want to click on this as I find it helpful to have both the Japanese product names as well as the English translations when I'm ordering. However, also load up the normal Japan Lush site without the translations as you'll need this as well. 

White Rabbit Express (WRE) will bring you to a page like this: 


For those unsure who and what this website is, it's what's known as a third party purchaser. The company is a legitimate business that specialises in finding and shipping Japanese products across the globe. They work by finding the product (or in the case of Lush Japan, the customer finding and requesting a product). 

They will then buy the item/s from Lush and charge you for these (including the shipping costs from Lush Japan to their depot). They add a small fee onto every item that you purchase as a way of them getting paid for giving you this service. Finally, once the products have reached them, they'll then charge you the postage costs for shipping your package from their depot to your house. 


Once you're on the home page of White Rabbit Express, you'll see the above at the top of the page. You want to click on where it says 'Click to Learn More'. This will take you through to this page:


This is when you'll need to keep swapping between this page and the Lush Japan site. Firstly, on the Lush site, find the item you're looking to buy.



Back on the White Rabbit Express Website, you'll want to write 'Natti (Nutts Massage Bar) where it says 'item name'. I always put the English translation in brackets because the more information you give, makes it less likely that they'll order the wrong thing!

Where it says 'paste url' on the WRE site, you'll want to load up the non-translated Lush Japan site and copy the direct link from there. Don't paste the link from the translated site as this might turn into a broken link when the company search for the item for you. 

Next up, enter the price in Yen for the item you want. You are entering the individual price, not the total amount if you're buying more than one. Enter how many of this product you want in the next box and where it says extra information, I always add the weight of the product if I know it - just to ensure they have as much information as possible. 



Once you've clicked 'add to cart', it'll take you through to the above page. If you wish to order another item, go through the process again until everything has been added to your basket. Once you're ready, click on the 'I'm ready to submit this request'. 

You'll need to enter the details requested (name, email and country) and then submit.



What will happen next is that you'll receive an email in a day or two with the total amount minus the final shipping fee. So the quote you get will include the price of each item you've ordered, the shipping costs from Lush to White Rabbit Express and the fee that White Rabbit have added on for their services. 

You will need to pay for this as soon as possible. Until it's paid, White Rabbit will not order your items so there's a chance they will sell out before they do!

Once you have paid them, there will normally be a wait of 3-4 days while they order the products for you and have them sent to their depot. If the products have sold out by the time they try and order, they'll let you know pretty quickly and will refund you. Just be warned that they might retain a few dollars/pounds for the service of trying to order for you in the first place. I've only ordered from Lush Japan once so far so this hasn't happened to me, and I'm unsure if they do actually do this, but it's worth remembering incase they do.

After 3-4 days, they will normally send you a second email detailing the shipping costs to send the items from them to you. Again, this should be paid as quickly as possible so your items reach you sooner. Please be aware that you are buying from Japan so the shipping costs will be quite high. My first order was for eight bottles of Celebrate Shower Gel and 10 Hanami Scrubs and the shipping for these was $65, which converted to roughly £32. 

I recognised that my order was going to be quite high before I ordered so I was fully prepared for the costs. If you don't have the funds to fork out on the shipping, it's definitely worth finding other Lush fans through Facebook and Instagram that order from the Japan Kitchen regularly. There are many amazing people out there that tend to bulk order so it works out a little cheaper for everyone.

Once you have paid for the shipping, you should expect your order to arrive within 1-2 weeks. My order arrived perfectly packaged on my doorstep eight days after I had paid for the shipping. 

I hope this has helped any of you who were a little worried about ordering through White Rabbit Express or were nervous that you'd mess up your order because of the language barrier. White Rabbit Express are a very professional business and are rather punctual at sorting out your order so you'll left 100% happy with everything. I was thrilled with my order and will have no hesitations of ordering from them again.  

I am happy to answer any questions you may have on this so leave your comments below and I will try to get back to you as soon as possible. 

While I don't plan on ordering from the Japanese Kitchen every week, I will be making some purchases when there are a couple of products that really interest me. When I do, I will be happy to place orders at the same time for other Lushies around the globe. If you don't already, you can follow me on Instagram at @allthingslushuk where I will advertise when I'm going to do this. You are more than welcome to join my order. 

32 comments

  1. Hi just a heads up, you do not need a 3rd party site while ordering from Lush Japan. I myself have done sprees and ordered as per normal like from the UK site, except in a diff language.

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    1. Of course - I recognise this :) However, Ive tried this a few times before and always struggled to manoeuvre myself around the site when I don't speak/read a word of Japanese and online translations aren't always helpful. I know it works out a little more expensive, but for a lot of us, there's piece of mind knowing that we've ordered correctly and that there's someone there helping us every step of the way 😀

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    2. I read a little japanese and on their shipping site it says that they don't do international. ”海外への発送は承っておりません。" > we do not ship internationally. https://www.lushjapan.com/help/shopping-guide/order-method

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  2. I just did my first order from Japan and I used the White Rabbit Express. I had no problems what so ever, and even though it was expensive, I finally got my hands on Snowshowers shower gel and I'm so happy I did, because it's amazing. I probably wouldn't order on my own again but I'd love to get in on a group order if something amazing pops up. Do you only do group orders with UK people or will you include US people?? Do you know of any US Lushies that do Japan group orders? I'd only feel comfortable doing Japan orders with someone trustworthy like you :) or someone else you know to be trustworthy. It's so nice to see a community of people willing to help each other out!😆

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    1. Same here! I just couldn't resist picking up some Snowshowers and trying out the scrub as well! If there's enough interest, I don't mind doing a group order for people anywhere in the world, although it would work out cheaper for those in the group to be in the same country! Have you seen the Japan Kitchen ordering page on Facebook? I'm a member of that and have made a small order with them - just waiting to receive my items :)

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    2. Lindsey & jenn - im in the US but i would love to order from the lush japan site , even possibly the kitchen .. Im totally down for a group order! Im going to check out the japan kitchen ordering page on facebook. Ill try searching for it, but incase i cant find it. What should i search for jen? Thanks

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  3. Thanks so much, Jen. This post is extremely helpful. :-)

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    1. I'm glad I could help :) I apologise in advance for any money you may spend because of me!

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  4. Just placed my first order. Hoping to do another tomorrow when lom comes out. Wish me luck. Grabbing some extra comforter and lom solids if I can. Wish .e luck.

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    1. Sounds great! I hope they arrive quickly for you so you can enjoy them - let me know how you get on!

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  5. Super excited!! My first Japan order just shipped today! I got a handful of Hanami Scrubs! Eeks so excited! I didn't find the shipping too bad actually, I think I pay more from UK to Canada than what I paid from Japan and it included tracking!

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  6. I am very interested in ordering but can't seem to find the Facebook page. (So bummed I missed the Supernova bombs.) Can you point me toward the Facebook page (or any other group order option?) I would be so grateful. Thank you!

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    1. Of course! If you head over to https://www.facebook.com/groups/820765684651694/ and add yourself to that group, that's the one I use when I want to order. She doesn't make orders every week but that's a good place to start. I will also be making some orders so if you haven't already, add me on instagram (allthingslushuk) and I'll make a post letting people know if and when I'll be placing an order :)

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    2. Sorry I missed this reply earlier! Thank you so much for all you do to share information with us die-hard Lushies! We appreciate it!

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  7. How much do you think an order weighing 2.7kg will cost to UK? Doing a group order and want to try estimate prices :) -Thankyou

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  8. I just ordered from there this morning and my total came out to about $25 for the Narcotik shower gel. How much more expensive does it get from there and how long would it take for it to come to California in the US?

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  9. Apparently, Lush Japan just announced that they will no longer fill any orders from WRE. They're trying to stop bulk orders, and resellers on eBay, so that means no more buying services like WRE. I read it this morning on the Lush sub-reddit, and on instagram. https://instagram.com/p/270m9PIzpm/

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  10. I have an Ebay account and can ship some Lush Japan products if you need me to, I have 2 Yog Nog, Comforter and a Celebrate perfume, I will be posting them in Ebay tomorrow unless you are interested in buying them. I also have someone in Japan that I order them from. Just let me know if you are interested, my email account is kgdu30@gmail.com. I had such a hard time trying to get any Lush products from Japan since they do have such a better selection, it took me 3 months to develop this partnership in Japan, I just go through the website and ask the seller to send me items I need. I have another shipment from Japan leaving Tuesday, May 26th, if you need any items let me know. I can post them on Ebay or send them directly to you, keep in mind though it will be a lot more than what is posted on the Japan Lush website since this seller is selling the items to me with shipping charges from Japan. I will be posting the perfume for $90 each free shipping within the US.

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  11. I am so disappointed! I have been waiting for the Lime Smoothie that is listed on the Japan site and I have no way to order it. I'm in the US. It was my #1 all time favorite product.

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  12. I ordered Lush Japan products through a japanese forwarding service called JPN-Depot.
    They were pretty good too. they did from buying to forwarding for me only with 200JPY.
    very reasonable:D

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    1. That's good to hear. Thanks for the review of jpn-depot! I always use White Rabbit Express for my orders but their fees are a little bit too much for me. I will try jpn-depot next time and see if they offer the same quality of service as WRE's :)

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  13. This is really a very interesting and helpful blog article for those woman who want to look good. please keep updating us with your thoughts.

    Japanese products | Japanese makeup | Japanese skin care

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  14. Thank u so much for giving us all a detailed tutorial on how to order from lush japan! Ive been wanting to order from there for. While and didnt think id ever be able to.. Do u know if this works for other lush countired such as germany and argentina ??

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    1. Most shipping services will ship pretty much anywhere in the world.

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  15. Just a heads-up, this eBay seller (in Japan) has lots of items by Lush kitchen Japan, posts worldwide (and ordering's just as easy as any other ebay purchases, obviously): http://stores.ebay.co.uk/hedkandijapan/

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  16. This is really helpful!(: I get my japan lush products by ordering them and sending them to my grandmas house in Japan then having my mom bring them back whenever she goes to visit. Not as frequent to fully satisfy my lush cravings, but reasonable considering I live in Hawaii. :I

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  17. Fyi. I ordered from a guy off of eBay that was from Japan. The ebay name listed above sounds like it.(not 100% sure) He too has a store plus sells on ebay. His profile pic. Is him at a beach.anywho- the products are a complete fake. The lush store by my house confirmed it. It was watered down and had unknown substances in it. Not the"big" shampoo at all. It's a gAmble unless you take your time to weed out the liars and fakes.

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    1. Oh no! I just bought some Imperialis from that seller! Good thing I only got the tiny trail size to test out.

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  18. I tried to order at whiterabbitexpress. They cancelled my order due to Lush Japans policy that they do not ship to forwarding agents. :(

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  19. Jen, have you tried ordering from Lush Japan recently?
    I can see it says on their site to use tenso, which I have all set up, I tried to place and order on the lush site this morning and it wont accept my credit cards.
    Is this possibly because it's a UK card, and do you know what payment method I should select?
    I see there is an alipay option but not sure if that would encounter the same problem..
    x

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  20. I heard the whiterabbit website and all 3rd parties got shut down. Can you do an updated blog post of this? Thank you!

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